Managed Services

ACA Technology offers services for the NorthPoint Investment Management System (NorthPoint IMS) and NorthPoint Data Management Solutions platforms that range from traditional support and maintenance to turnkey managed services involving platform users and third-party vendors. Our services are tailored to meet your firm’s individual requirements and are designed to ensure worry-free, end-to-end implementation and timely resolution of questions and issues.

ACA Technology managed services and support

TAILORED SUPPORT FOR THE NORTHPOINT IMS AND NORTHPOINT DATA MANAGEMENT SOLUTIONS

Monitoring, Support,
and Maintenance

  • Monitor, manage, and resolve all issues related to the core system, client workflows, and data
  • Work with clients’ third-party vendors, prime brokers, and administrators to implement, enhance, and troubleshoot data integrations

System and Process
Configuration

Configure, test, and release new file loaders and data workflows

Employee Training
and Support

Train new staff and provide ongoing product education on best practices

 

Data Warehouse Entity
Setup and Configuration

  • Design and implement end-to-end processes for data entities, security templates, reference data entities and member instances, and data entity reporting views
  • Prepare client-specific documentation, such as user guides and system documentation, as requested

User Interface (UI)
Configuration

  • Configure, test, and release new Tableau® report dashboards, NorthPoint IMS blotter views (Security, Position, Trade, Allocation, Data Browser), Price Master views, and data entities
  • Prepare client-specific documentation, such as user guides and system documentation, as requested

Want to learn more about our products and services?

 

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