Chief compliance officers (CCOs) and risk and compliance teams know they need regulatory technology to meet ever-increasing regulatory obligations as well as establish best practices for their firm’s governance, risk, and compliance (GRC) program that reduce operational risk and increase operational efficiencies. While the value added by a RegTech solution is clear, understanding the full scope of a GRC technology implementation can be a significant challenge.
Requirements vs. Best Practices
In a highly regulated business such as financial services, there are numerous regulatory imperatives that are specifically defined and non-negotiable. However, the “best practices” for performing your “supervisory responsibility” are not as well defined.
Many GRC technology solutions are available that address specific regulatory requirements (general compliance management, cybersecurity audit, code of ethics, trading surveillance, etc.). While these solutions can sufficiently address the regulatory rules in the “letter of the law,” a more robust solution can help your firm implement the best practices needed to efficiently and cost-effectively keep pace with ever-increasing regulatory demands.
Meeting regulatory obligations while implementing a technology solution that helps reduce risk and increase efficiencies can be done in several ways. There are four steps you can take to enhance the effectiveness of your firm’s GRC capabilities using technology. These include:
- Increasing efficiency
- Accessing knowledge
- Revealing insights
- Recognizing patterns
Currently, compliance and risk processes are completed either manually, using spreadsheets and files warehoused on personal computers and company servers, or in single-focus systems that perform specific GRC tasks. Logging into and out of various platforms, using multiple interfaces for each system, and moving data and documents into and out of disparate systems are trademarks of an inefficient workflow.
Your RegTech platform should have all of the functionality needed in one place with all of the users within your organization participating with the defined roles, requirements, and data permissioning needed to efficiently execute their tasks. Task management, scheduling, alerts, reporting, and other features should be integrated to allow responsible compliance and risk managers to leverage their daily work and eliminate administrative overhead.
The amount of data we generate and receive each day is staggering. It is estimated that there are 156 million emails sent every minute of every day, and we are all overwhelmed by the amount of information we need to process and utilize effectively.
In any organization, much of the knowledge is there, if you know how to find it! The ability to deliver insights is the ability to organize and prioritize these data files, documents, external links, communications, and other information. Tagging, annotating, commenting, or otherwise identifying these files are essential, along with the ability to connect the information with any event, case, or review that management has opened. Gathering sets of information and reporting is a function that can be executed in seconds rather than business days using the proper technology solution.
Once all data is accessible via a single platform, connections can be made between the data points to gain better insights into any particular subject (person, situation, business unit, etc.).
For example, specific employee risks can be discerned by combining cybersecurity incidents, personal ethics violations, e-communications, and activities performed on behalf of the company. These insights into character, organizational structure deficiencies, and other problems become apparent when all data is collected and analyzed together as opposed to via single reports spread out over months.
While the insights described above are generated by looking through specific groups of data with predefined algorithms, there are potential avenues of activity to be investigated that can be revealed by pattern recognition algorithms. Clusters of data not readily apparent to us can be revealed along with an analysis of ancillary data that may be useful. The human response as to useful or not can be used to train the system to further focus the results on meaningful datasets.
How We Help
ACA’s ComplianceAlpha® platform has been designed specifically to transform best practices into a manageable workflow tool. The platform integrates policies, procedures, compliance risk management, marketing review workflows, and results monitoring as well as code of ethics, employee trading, and portfolio surveillance capabilities. ComplianceAlpha incorporates multiple solutions, including ACA's trade surveillance and vendor management technology, into a single, consolidated platform. The platform provides many of the organizational, efficiency, and knowledge access capabilities discussed in this blog post.